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Does that new health or fitness product really do what it says it will? Let us find out for you. MSNBC.com writers and editors will periodically try out various products, devices and gadgets and report back their experiences. And experts will help us assess the evidence and spot quack claims. Have an item you'd like us to test? Send an e-mail to health@msnbc.com.



Smooth Away yields some hairy results

Posted: Thursday, March 05, 2009 8:12 PM

By Anna Chan, health editor

What it is: Smooth Away ($14.99 plus $6.99 shipping/handling from www.getsmoothaway.com)

What it claims to do: Buff away unwanted hair and leave skin “so soft and incredibly smooth.” According to the Web site, the Smooth Away pads are covered with superfine crystals that easily, safely, painlessly and quickly remove unwanted hair and exfoliate dead skin cells.

Image: Smoothaway
IdeaVillage Products Corp.

My experience: I hate to admit it, but I’ve been a girl of the more hirsute sort since I can remember, and my excess hair caused me great embarrassment as a child. I tried many hair removal products in my teen years, hoping to find something cheap that would remove hair painlessly. The products I tried usually caused me considerable amounts of pain (from waxing) or pain and very irritated skin (from smelly depilatories).

So when Smooth Away arrived at my office, I was eager to try this new miracle hair remover, which the Web site claims is the “fastest selling, most popular women’s product in Europe.” As I grabbed the gray pads that would supposedly remove hair, I noticed the very prominent 3M logo plastered all over the back. But what was even more interesting was that the pads felt a lot like smooth sandpaper.

At this point, one might put the product aside and reconsider rubbing sandpaper-like pads all over delicate skin (especially while at work), but as a desperate hairy person, I didn’t care. I removed the protective backing, stuck a large gray pad to the big pink applicator, made sure my skin was clean and rubbed the pad on the back of my left wrist as instructed, gently buffing in circular motions – first clockwise, then counterclockwise -- with slight pressure.

The result after the first six circular buffs? A little bit of hair was certainly gone, but not much. Still hopeful, I repeated the motions as instructed, but by the time much of the hair on my wrist was gone, my skin was feeling a bit tingly, and I saw that the hair was certainly not well removed. Some small spots were smooth, while in other areas, the hair was barely there, but still visible if a bit shorter.

A few minutes later, it felt like I had major razor burn and my skin was quite red. As instructed, I applied moisturizer, but that didn’t help. (I missed the tip in the instructions about treating irritated skin with a milk-soaked cotton ball for a few minutes.)

After that, I lost interest in Smooth Away for a few days. When I picked it up again a few nights later, I decided to test it on my stubbly left leg. (Hey, it’s winter!) The experience was similar to the wrist, with a few differences. First, it took me at least a half an hour to remove what seemed like enough hair for me to be somewhat satisfied. Second, my skin was so covered in fine white “dust” (Smooth Away tells me this is exfoliated dead skin cells) by the time I was done that I couldn’t even see how much hair had been removed. Third, my skin wasn’t irritated at all this time, despite the lengthy removal process.

After a quick shower (and a shave of my right leg for comparison), I saw that not very much hair had been removed from my left leg at all. In fact, there were areas that appeared as if no hair had been removed, and my skin didn’t feel smoother from the supposed exfoliation. Meanwhile, my right leg was silky smooth and hair-free after a mere minute of shaving.

The next day, my left leg had even more stubble, while my right was still fairly smooth. Clearly, my razor won that contest.

Still curious about the pads, I went to my local home improvement store with one of them in hand. After touching countless sheets of sandpaper, I happened upon a 600 grit ultrafine sheet that felt incredibly similar to the Smooth Away. A quick test with the sandpaper (after purchasing, of course) removed more hair on my other wrist with just a few strokes than the Smooth Away did, and without any irritation. Winner this time? Sandpaper!

What the expert says:  “It is a good idea for a product, but should be viewed with caution,” said Dr. Fiona Blanco, a clinical instructor of dermatology at Columbia University’s Department of Dermatology who has not tried Smooth Away.  She’s not sure whether the goal of Smooth Away is to twist the hair off at skin level or whether it aims to remove it at the root, but explained that the instructed circular motions could be for snagging hairs and pulling them out by the roots.

As for the crystals the Web site mentions, Blanco said that her concern was skin irritation. “Crystals would probably exfoliate the skin, but I don’t know what the crystals are composed of so they might cause contact sensitivity,” she said.  The dermatologist also noted that crystals are used in dermatology for microdermabrasion, which could explain the product’s exfoliation claim.

When I mentioned my sandpaper experiment, Blanco warned that if Smooth Away is in fact sandpaper, and we don’t know whether it is, using the product could exacerbate preexisting skin conditions such as eczema and psoriasis, increase risk for infection and worsen dry skin. “If the pads are very abrasive, then they could very easily cause traumatic irritation, erosions and burns to the skin,” she explained.

But even those without any skin issues should be careful, especially in the winter, Blanco said. “People tend to have dry skin in the winter secondary to decreased humidity and it may be tempting to exfoliate these dead skin cells, but this may only aggravate the condition by increasing cell turnover and irritation resulting in eczema.”

Bottom line: After experimenting with Smooth Away and sandpaper, I’m sticking to my razors, which Blanco said could probably scrape off dead skin with a close shave anyway. 

But if you really want to rid yourself of excess hair, Blanco recommends laser removal, which aims to destroy the hair follicle to prevent regrowth. “That’s the best way to remove hair,” she said. “Then just moisturize and you won’t have to worry about doing anything on a weekly or biweekly basis.”

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Comments

I used a buff pad like that I bought in a dime store more than fifty years ago.  It worked so good then that I've wondered about the product ever since.
Kind of like the acai berry BS
I really wished I had read the reviews prior to purchasing this product. Now I'm experiencing the Smooth Away Aftermath, flaking, irritated and scaly skin!
If only I could get my money back

this product is horrible!
i live in europe, i've never heard of it.
must only be in the UK.
women in mainland europe dont usually shave
their underarms or legs.
Having lived in Europe, any time I see a product claim it is "european" or sold in Europe, I have to hesitate.  I did NOT see this product selling like the claims say, but I used sandpaper when I was a teen and you can use the 800-1000 fine sheets for a better result and it was FABULOUS. WAY cheaper than the smooth away!  By the way, the sandpaper doesn't rip the hair out by the root, it just "sands" away the hair, little by little.  
I actually really like smooth away, its perfect except that the results barely last a day. Its worth it for me though, and I can NEVER shave my legs, they get shredded to pieces because my skin is so uneven-and i can be so careful i'll spend an hour shaving, and still get bleeding cuts.  
Hi- I just tried this product given to me by my older sister. I have to say it worked great for my facial hair! I have not tried on my legs, but will in the next few days. I thought it was a great improvement over Nair or shaving.
I can see why people would be attracted to trying this product. As another hairy chick, with thick hair shafts, I understand the frustration. Shaving too close in the bikini area causes bumps--whether its wax, razors or depilitory creams. The thick hair shaft seems to have problems breaking through the skin when it grows back. Creams make me nervous because I don't understand how this isn't toxic like PPD dyes for your skin, as in what are you absorbing? I bought something like Smooth away from Sallys a long time ago--like 10 years ago, and not only did it not make a significant difference in hair removal, but like others, I was left with red, itchy strips and patches on my skin where I tried it.  I also have dry skin so I noticed that Exfoliation didnt really happen either, except where the skin was irritated. It was a waste of money for me.
I can see why it might work on kid's skin or on people who have very thin hair shafts {fine body hair} but even then I am sure the results are mixed. Honestly if you have very light or blond hair, on other parts of your body, you can use an electric razor to shave, and you don't have to shave it smooth. If it's sufficiently light, no one will see it anyway if its very short. That gets rid of your razor bumps, and depilatory smells and rashes, its cheap and painless too.  
I'm 30 years old woman and I'm using the sugar waxing since I was 13, it's a traditional waxing way used by middle eastern women, it's true that this method is painful but with time you become used to it and you'll love it because it lets your skin smouth as silk for more than 3 weeks
I've heard that during WWII women used pumice stones to rub the hair off their legs, as the steel in the blades were needed for the war effort.  And I heard it didn't work for most women and was as bad on your skin as using sand paper.  Last year I bought a "Tweeze" that you also see advertised on tv.  I bought mine at Walmart for about $10.00.  It works well on my facial hair, except for those "witches whiskers" on my chin.  It doesn't do anything for the hair on my legs. If you buy one don't over-do using it on your face as it can irritate the skin if you press too hard and/or use it for too long.  Also get a stash of batteries as they do run down pretty quickly.  Basically it grabs tiny tuffs of hair, twists it and pulls it out by the roots, but it's not sharp like a razor.  I frequently use a hair remover on my chin hairs, but I don't leave it on very long, just 2 or 3 minutes.  It doesn't remove the hair, but it does seem to make it easier to remove them with a good pair of tweezors. Guess it loosens them.

I wonder if there is something in production of Smooth Away that makes it safer on your skin than it's identical sand paper.  Would be interesting to find out.

Char
I too troed something loke this about 10 years ago. I do have very fine body hair (one advantage to my Scadinavian heritage) and I wound up w/ raw rashes on my legs after only using it for a few minutes. It was the middle of summer so my legs weren't winter-dry. It took weeks for my skin to heal and wow! was it painful! I did discover one very excellent use for the product, tho regular fine grit sand paper is WAY cheaper. That nasty skin on the back edge of your heels!! Works better than pumice stones and it way cheap compared to most foot files. And if it's thicker than most or callused (like mine) and your very careful, and you happen to have one lying around, a small orbital sander with almost no pressure is quick and easy!
It works just fine, but it takes a while and it can irritate your skin.
That comment about it being sand paper is right.  My experience was Velevet Touch product exactly like this one.  Then they didn't sell it anymore and I thought you know it is exactly like sandpaper.  You got to use the plumbing type though.  A 600 grit just like the other e-mailer said is perfect.  I agree the products like Velvet touch and Smooth Away and others before it are all lousy.  They don't work for the legs but if you rub the sandpaper on itself a few times before you use it, it gets rid of some of the abrassive stuff and I find then you can use it.  You also have to put slight pressure on it not alot or you'll burn yourself and either have a bout of dry skin that you have to use the paper again to remove or you will have a burn.
 So rub it on itself before using a new paper and remember, light pressure until the hair is gone.  Pay attention to how your skin feels too.  
 I only use it on upper lip and chin and then use a for sensitive skin astringent that cools it down or tea tree cream.  I use it every about 3 days after a shower too for best results.  I find when the pores are open and the hair is soft from a shower is the best time to use the 600 grit sand paper from plumbing section paper at the hardware store.  It's only a dollar something a sheet and I cut it into strips and it last at least a year or more.
As a happily hairy man, I have no use for this product. However I would still like to thank you for providing these reviews and helping inform the buying public. Being able to avoid worthless products like this and save a few dollars here and there really adds up in times of financial chaos. The previous article on 5-Hour Energy really came in handy for me.
I have developed excessive baby fine hair on my face & one day I noticed in a magnifying mirror, that I looked an awful lot like a fuzzy teddy bear. It wasn't at all funny...I actually sobbed as I tried to pluck out the multitude of inch long blond hairs. It was impossible to get it all & my face was so red after wards. While my inexperience using this product at first caused irritation, I found it worked awesome for my "fuzzy bear" syndrome. The more I use it the more I get the technique-and yes it does seem like sandpaper-but I get the bonus of exfoliating my ever flaking, sensitive face as well. I use it gently all over my face 2x a week. I think this is a good product for my particular problem. Nothing works well for everybody. This works for me.
I like the smooth away for my arm hair but not for anything else. Waxing for facial and leg hair works better and lasts longer for me. Yes, my arms have a white coating on them when I'm done, yes it takes a while so I sit down to watch an hour long TV show and have at it.
I have severe abrasions & blisters on both of my legs.  It feels & looks like a really bad sunburn.  I have made sure to share my experience with my work mates to save them from the same fate.
Give me a good old-fashioned razor any day.
I'm a freak for new products such as Smooth Away. I bought it at a local store for $9.99. It did take a little while, but it did work on my legs quite well.  I think it depends on the amt & coarseness of the hair.  I do NOT recommend it for facial use!!  It made my upper lip so raw that the skin right under my nose actually scabbed over. Save this product for legs and underarms!!
Smooth Away is horrible for hair removal, but it makes a good nail file and buffer. Hey, I wasn't going to waste it!
Curiosity killed the cat and also took $10.00 out of my wallet.  What a waste!
I bought SmoothAway online and just got it in the mail on Saturday (I didn't buy it from the company, but from another website). I used it on Saturday, and it took a while-but I think that was because my hair was too long. After reading all the reviews, I gave it another go, as my hair grows pretty fast. Just used it on the lower half of my left leg while at my desk, and it worked. I am surprised I don't have a reaction to it, as I have sensitive skin. My skin feels smooth, there's no hair left, and no redness. It's certainly not the fastest thing, but it does work better than my electric razor. It sucks if you have a reaction to it, but it really isn't the worst thing I have ever used from hair removal. If you didn't like it-oh well, it wasn't that expensive. (And, the local affiliate to ABC has a thing called "Test it Tuesday"-they tested it, and it worked for the people there. Perhaps some people are using it wrong.)
Conair makes an electric version of this for about $20, called Hair Remover System or something like that. My daughter bought it, and I love it - sometimes. Faster and more effective then the manual Smooth Away reviewed here, but pretty much the same principal and with the same drawbacks. I use it once a week and then usually shave once a week. It has reduced how often I have to shave and is easy when you don't have time to do the whole shower thing. Once you get good at it, it only takes about 10 minutes to do both legs, hip to ankle. I would never have bought it, and would never use it on my face (ouch) but for people with the right skin type, sanding the hair off actually does work. Honestly, I like it more for the exfoliation then the hair removal. I would imagine the Smooth Away would be less effective since it is manual and would indeed take a lot longer.
I've tried something similar that I got at Walmart and it works but it's really painful and I look like I have razor burn from all the rubbing! Also, any Nair type product gives me chemical burns so I stick with a razor
This product was extremely irritating. I purchased it on-line for 14.99+, used it on my legs and had to lather them in neosporin for the holidays...YUCK!
Well at least I got out of the shipping and handling fees because I bought the stupid product at Walgreens  But it is a scam  I first used it on my finger just to see if it worked and it did remove my hair but I it took several minutes.  So I tried it on my face hair and under my chin and now both my face and finger have red scabby sores on them and under my chin is very dry and scaling feeling with new hair stubbles I did not have before  Please take my advise and don't waste your money, even if does remove hair your going to need more money for a safe lotion or cream for you skin to heel
I had heard about it and was sure it did not work. i went to the local hardware store and got extra fine sandpaper to use. I will stick to shaving.
Who give hair removal kits as gifts? I don't care how well it works or how smooth my skin will be if my husband gave me a hair removal kit for Christmas he would be sleeping on the couch for a week. People DON'T give hair removal systems for a gifts, if your friend or loved one is hair and you want to help them out give them a gift certificat to a spa! As a general rule anything with the words "as seen on T.V." on it are not good gifts.  
Huh.  I bet they could give "ped egg" a run for it's money!
Sandpaper is about $3 for a package of 4 600 grit ultrafine sheets.  Do the math.
Like most products, the results vary with the user and usage.  I have pretty fine hair on my legs & face and have been very satisfied with this product, even with sensitive skin.
I suspect that it is the people with thicker hair who find that it doesn't work.
Sally Hansen had this product back in the 90's I believe, the now pink backing was orange. The product is medieval torture.  no thanks, I'd rather be hairy.  
I have been wondering how this product works. My sister and I were going to order it, but after reading this article I've changed my mind. And thanks Ms. Mcbay for the tip on using a credit card to remove Nair! That is a great tip!
I was actually about to buy the Smooth Away when I saw this article. Thanks!
My friend and I bought it at the mall and we got ripped off when I found out that Target sold the same thing for $15 bucks cheaper.  It left my skin soft and was honestly better then shaving...just didn't work in the bikini area like it did on the arms and legs.
I used the product...thought it sucked.
I'd rather sit with a tweezer and pluck every hair out than try Smooth Away again.
They should have warning labels that indicate sand paper like crystals can cause you to get red and bleed. They should also include a burn center 1800 number. Thank you Anna Chan for posting this up for us to read.
Oddly, I happened to see an ad for this over this past weekend. As soon as it said "crystals" I immediately thought SANDPAPER, and that it probably just sands the hair off at skin level. After reading the article here, it validated my thought that Smooth Away is just another scam. I have yet to see ANYTHING advertised on television on an infomercial that is legitimate. People need to stop buying into it - ALL of them are a waste of money. If you must try something, Target usually sells a lot of that "As seen on TV" junk, at least if you buy it from Target, and you're not satisfied, you can always return it and you don't pay shipping. Better yet - again - DON'T BUY any of that stuff... that'd stop the fraud of those infomercials...
People please! As a hairy woman who has tried it all...Smooth away sucks. I have finally had enough and am undergoing laser treatments. Although the cost is high upfront, my salon has a laser till it is gone policy! So paying for $150 to laser remove a mustache isnt that expensive comparedto having it waxed off 15 times for the same amount of cash.
Fortunately I found this product at WalMart for less than the retail price.  Unfortunately it didn't work at all.  Don't waste your hard-earned money!
I was pretty skeptical myself so my mom and i opend up a pack and after realizing that it was fine grit sandpaper my mom said (and i quote) "well, we just bought some for the shelf! just use that!"  =]  its worthless. thank you for trying it out for the rest of us!
This did not work.  I am a senior and body hair becomes fine and less as you get older.   This did not even work on the fine and scarce hair on my arms or legs.  It was indeed a rip-off.
I am Irish and Native American, and so I have very little body hair, and what I do have is very fine and short. I don't have to shave much at all.  I tried Smooth Away and was VERY dissapointed, I followed the directions and after several minutes I think it MIGHT have removed a couple hairs (literally) in a small area.  Maybe.  What a complete ripoff!  Luckily I bought it at WalGreens for only $9.99.  
Smooth Away is total crap, don't waste your money.  I can't believe the ppl on here who say it works, they must be the ppl selling it!  I have barely any body hair, (I don't even shave my legs in winter) and it's very fine, short natural platinum color, you can barely see it, and this product did NOTHING for me!
I don't see how it could work for anyone, are some ppl using it in a dark room or what??  
I heard that this thing will remove fine wrinkles around your mouth, does anyone know if this is true?
I had the same thing happen many years ago with a product that used this exact same technique. I now have black "stubble" that must be tweezed every day of my life now. STAY AWAY from this type of hair removal!
Just a quick comment about this product. I, personally, have not seen it up close but according to all the remarks about it being sandpaper my guess is, IT IS!!! Sandpaper IS made of "crystals", "glued" onto paper --- hence the name. The reddish-brown sandpaper most people are familiar with is made of paper and tiny garnet crystals. It's the industry's way of using what would otherwise be wasted product. I hope this clears up the mystery of the 'sandpaper as hair removal' "scam"(?)!
Oh, by the way --- for the woman who slathered on "PETROLEUM jelly" on your freshly, sandpapered, irritated skin -- I hope you eat well(lots of raw, organic foods) and drink plenty of fresh, clean water every day to help reduce your risk of developing certain health issues in the future; petroleum is a known carcinogen! NEVER, EVER use it(including: mineral oil -- aka: "baby oil") on ANY body part -- lips included(ingestion is inevitable).
LADIES, check the ingredients in your skin care products!!!!
I tried this product [under a different name] in the 1970's, my mom bought them. I got the sanding burn on my face, even doing the little swirl rotation per instructions. Now this company is making millions off of new customers, thirty years later. Think about it!
HAVEN'T ANY OF YOU HEARD "IF IS SOUNDS TOO GOOD TO BE TRUE...IT PROBABLY IS!!!!!!
This product came out years ago, and from all these reviews, I see it still DOES NOT WORK.
Haven't tried it, and won't.  But Dr. Blanco's recommendation of laser isn't useful to many people.  Laser only works on dark hair - the darker, the better.  I'm hairy, but the hair is fine and blonde.  Electrolysis - while expensive and uncomfortable - is my only solution.  


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